Skip to content
English
Sign in
Go to proovstation.com
  • There are no suggestions because the search field is empty.

Template for customer mail to ProovStation Support

The template available bellow ensure your ticket to be correctly filled and so can ease its process by Customer Support teams

STATION / SITE IMPACTED

→ Site / City where the issue is encountered
→ ProovStation tool used (cloud, Dashboard, ...)

PXX / VEHICLE IMPACTED

A way to find the impacted vehicle (PXX, Immat, Client ID ...)

PROBLEM OBSERVED :

→ Describe the issue observed and the steps followed.
→ Add videos, screen capture ...

IMPACT ON THE PRODUCTION

Impact on your production (Critical, Major, Low)

ADDITIONNAL INFO :

→ All usefull info you can share to help us to diagnose
→ Type of tablet used, driver behaviour....